TacPrint system and service terms

§ 1. Provider, brand and scope

The service provider, seller and operator of TacPrint is SKYSYSNET sp. z o.o., ul. Krakusa 24/2, 30-530 Kraków, Poland, entered in the Polish register of entrepreneurs under KRS 0001018100, tax ID 6793259574, REGON 524403301, share capital PLN 10,000.00, [email protected], +48 880 477 136. TacPrint is the company’s trading brand, not a separate legal entity.

These Terms govern tacprint.com, the shop.tacprint.com store for standard Goods, the app.tacprint.com custom-print application, accounts, file uploads, analysis, quotes, orders, payments, fulfilment and 3D printing services. These surfaces form one TacPrint ecosystem operated by the same seller, while the store and quote application remain separate transactional systems with separate sessions, carts and order histories.

The Terms are provided free of charge before contracting in a form that can be saved and reproduced. The version presented when an order is placed applies to that order.

§ 2. Clients and definitions

A Client may be a consumer, business, sole trader entitled to consumer-like protection for the relevant contract, or a person acting for an organisation. A person ordering for an organisation confirms their authority.

A Model is a 3D file, drawing, image, documentation, description or other material submitted for analysis or production. A Quote describes the object, process, material, quantity, price or calculation, estimated timing and delivery. A standard Good has geometry and a base specification defined by the Company and may be offered in documented variants. A custom Good follows the Client’s Model, dimensions or other individual settings and may be non-prefabricated.

§ 3. Electronic services and technical requirements

Free electronic services include browsing the website and catalogue, forms, accounts, cart operation, Model upload, analysis, quoting, order status, support and newsletter management. A service starts when the Client uses it and ends when the action is completed, the relevant account is closed or the Client unsubscribes.

An up-to-date browser supporting HTTPS, JavaScript and necessary local storage or cookies, internet access and an active email address are required. File formats and limits are shown in the interface.

Unlawful content, malware, security bypass attempts, third-party rights infringements and Models intended for unlawful or manifestly dangerous use are prohibited.

§ 4. Accounts and security

Clients must provide accurate data, protect credentials and report suspected account compromise. We may temporarily restrict access where necessary for maintenance, privacy, legal compliance, abuse prevention or security and will explain the reason where possible.

The store and quote application may use the same identity source, allowing the Client to use the same credentials. Signing in to one does not necessarily sign in to the other; each keeps a separate session and order history.

Account closure does not erase records required for active orders, accounting, security or legal claims.

§ 5. Models, intellectual property and confidentiality

The Client confirms the right or licence to submit and use the Model and that the ordered use does not infringe copyright, industrial property, confidentiality or other third-party rights.

The Company receives a limited, non-exclusive permission to store, process, analyse and reproduce the Model only for quoting, production, inspection, delivery, complaints, backups and system security. No ownership is transferred.

Project publication or a case study requires separate agreement. Models are not used to train publicly available AI models.

§ 6. Analysis, quotes and contract formation

Automated analysis and calculator output are indicative until the system marks a Quote as ready to order. A project may require manual review because of geometry, tolerance, material, use case, quantity or inconsistent data.

A standard Good can be ordered only while its active product page states its main characteristics, variant, price, availability or production timing and delivery terms. A collection announcement, interface demonstration or product without an active order control is not an offer for sale and cannot create a paid order.

Immediately before a paid order, the Client receives the main characteristics, quantity, total price and taxes, additional costs, payment, delivery, estimated timing and information on withdrawal or its statutory exclusion, with an opportunity to correct input.

An order carrying a payment obligation is placed using a button that clearly states payment and the amount and is confirmed electronically. Where manual approval is required, the production contract is formed after the terms are accepted and the stated payment condition is met.

§ 7. Prices, payment and sales documents

The checkout summary states the currency, gross consumer price, delivery and optional service costs. Marketing examples do not replace the accepted Quote.

Stripe or another identified provider may process payment under its own terms and privacy information. The Company generally does not receive full card details. Production begins after payment confirmation or an agreed business credit term.

§ 8. Fulfilment and delivery

The binding lead time is the one confirmed for the order. Website lead-time examples are indicative. Material delay and the Client’s available rights will be communicated.

Delivery method, cost and address are confirmed before ordering. Reporting and photographing visible transit damage is helpful, but a missing carrier report does not remove statutory consumer rights against the seller.

§ 9. 3D printing characteristics and agreed quality

Layer lines, support marks, seams, minor colour or gloss variations and dimensional deviations may be inherent to FFF/FDM or SLA and are not a lack of conformity where they match the accepted specification, sample, process description and agreed purpose.

Required fit, tolerance, mechanical, thermal or chemical resistance and any food-contact, medical, electrical, pressure or regulated use must be disclosed before ordering. Indicative process parameters are not a guarantee for every geometry.

§ 10. Product safety and responsible use

The Client must disclose the intended use and known hazards. The Company may refuse work where legality, safety or conformity cannot reasonably be assured. Goods must be used within the agreed purpose, material limits, instructions and warnings.

Suspected unsafe goods must not be used and should be reported to [email protected]. Nothing in these Terms excludes mandatory product-safety or product-liability rules.

§ 11. Consumer withdrawal

A consumer or protected sole trader generally has 14 days to withdraw from a distance contract without giving a reason unless a statutory exception applies. Instructions and a model form are available on the Complaints and withdrawal page.

The right does not apply to a non-prefabricated good made to the Client’s specifications or clearly personalised needs, including a print made from the Client’s Model, dimensions, material, colour or individual parameters.

Where a separate service is to start during the withdrawal period, the required request and information about consequences are collected before contracting. A non-personalised standard good remains subject to the ordinary rules unless another exception applies.

§ 12. Voluntary cancellation before production

The Client may ask to cancel before production starts. We will confirm whether cancellation is possible and whether agreed, evidenced preparation or material costs have arisen. Inability to cancel a custom item does not restrict complaints about non-conformity.

§ 13. Complaints and conformity

Complaints can be sent to [email protected], the registered address or an in-app channel. An order number, description, requested remedy and photos help but are not conditions for statutory rights.

For consumers, liability for lack of conformity applies for the statutory period, generally two years from delivery. Repair or replacement may be requested; price reduction or withdrawal applies in the cases specified by law. Consumer complaints are answered within 14 days.

§ 14. Privacy and communications

The Privacy Policy covers processing across the website, application, account, Models, payments, delivery, forms and newsletter. The Cookie Policy covers device technologies and consent.

Operational account, security, quote, payment, delivery and complaint messages are not marketing. Newsletters and electronic marketing require voluntary consent and always include a withdrawal route.

§ 15. Liability

The Company is responsible under applicable law and the accepted specification. Nothing excludes liability that cannot lawfully be excluded, including mandatory consumer rights, personal injury, intentional harm, unsafe products or statutory non-conformity.

For a business not entitled to consumer protection, lost profits may be excluded and liability for ordinary negligence limited to foreseeable loss normally connected with the order, except where limitation is prohibited.

§ 16. Ending electronic services

The Client may stop using public services, unsubscribe or request account closure at any time. Active orders, settlements and complaints continue until completed.

We may terminate an account for a serious legal, security or contractual breach, normally after a warning unless immediate action is necessary. Available data can be exported where law and security allow.

§ 17. Governing law and dispute resolution

Polish law applies without depriving consumers of mandatory protection in their country of habitual residence. Courts are determined by applicable law; consumers are not bound by a clause imposing a court other than the legally competent court.

Consumers may seek help from consumer ombudsmen, the Polish Trade Inspection or an entity in the ADR register maintained by UOKiK. ADR is voluntary unless a specific rule provides otherwise.

§ 18. Changes and language

Terms may change because of law, authority decisions, system functions, payment or delivery methods, security or company details. Changes do not retrospectively alter completed orders. Account users are informed in advance of material changes to continuing services.

The English version is provided for convenience. The Polish version prevails where interpretation differs, subject to mandatory Client protection.